Front Desk Agent Question:

☛ What do you do to ensure guests feel welcome while waiting?
☛ If you had to deal with more than one customers who are complaining at the same time, how would you handle it?
☛ If you are on the phone with an important customer and another important customer walks in, what do you do?
☛ An employee at your company is late for an appointment with a guest who has already arrived. How would you handle this situation?
☛ How do you calculate revpar?
☛ How do you define excellent customer service?
☛ What is your experience with POS systems?
☛ How do you prioritize tasks?
☛ Describe the procedure of accepting and distributing deliveries in your previous job
☛ Tell me about a time you lost a dissatisfied customer. What did you learn? Did you take any steps to win them back?
☛ Have you ever disagreed with your manager’s instructions and what happened?
☛ Describe a time you were faced with a difficult situation where a co worker was at fault. How did you handle it?
☛ Have you ever faced a raging customer?
☛ Tell me about a time you had to make a decision while your supervisor was away. How did it go?
☛ Was there a time you lost your patience with someone?