Air Hostess Interview Preparation Guide
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Air Hostess related Frequently Asked Questions by expert members with job experience as Air Hostess. These questions and answers will help you strengthen your technical skills, prepare for the new job interview and quickly revise your concepts

74 Air Hostess Questions and Answers:

1 :: Why do you want to work for our airline?

Though your main motivation for applying for the job might be the financial rewards it offers, make sure you leave that part out when responding to this question. Instead, talk about the opportunities for growth that working with the airline might offer you. You could also mention something you heard in the news.

2 :: Explain what are your hobbies?

This question is usually asked to assess your general people skills. Therefore, be sure to focus on hobbies that you enjoy doing with others. For example, sports will highlight your cooperative and leadership abilities, while hobbies like hosting friends for dinner will demonstrate your hospitality skills.

3 :: Tell me how would you keep our patrons satisfied?

As a core effective communication rule, I believe in maintaining effective eye contact, having a welcoming gesture and a smiling face, breaking the ice between the new customer and the hotel by speaking first and greeting the guests. What really adds value is using the guest’s surname in the conversation to make the guest feel comfortable.
I am recognized for providing guests with friendly, effective and courteous service while answering their queries in a professional and polite way

4 :: Tell me are you familiar with operating Point-Of-Sales terminals, P.O.S systems and its manual procedures?

Yes I am. I have hands-on experience in using P.O.S terminals and systems.

5 :: Have you ever been in a situation where you had to handle a dispute between two passengers? How did you handle it?

One often comes across situations such as these. 300 people on board one plane is a surefire recipe for trouble. There was a time when an adult passenger was fighting with a child in a bid to bag the window seat which was clearly not his. The child began crying as he was travelling alone. I had to intervene but even when I politely explained to the passenger why he couldn’t have the window seat, he was still adamant. I had no choice but to move him to the back of the plane – to an aisle seat – and explain to him that behavior of this sort might end up in the authorities stepping in when we landed.

6 :: Tell me how do you handle stress as Air Hostess?

Look how you’re handling it right now – perfectly. You’re doing everything possible to prepare for the interview. When you come prepared for something, you’re less stressed, and when you’re less stressed, you’re able to focus on the task at hand and do a better job. This is why the airlines spend weeks, even months, training flight attendants. When something goes wrong, we don’t think about it, we go right into action. How else do you think we’re able to evacuate hundreds of passengers during an emergency in just a few seconds?

7 :: What is the most important skill required by a member of an Air Hostess?

The most important skill required by cabin crew member is "Excellent People Skill" along with politeness but firm approach when dealing with difficult customers. As a cabin crew member is the first who contact a person makes with a airline, so it is very important for cabin crew member to give a good first expression. You will usually need to have a good standard of basic maths and English too.

8 :: Tell me why do you want to join this airline?

In this a good answer will demonstrate a knowledge of the airline. That means you must do your homework so that you can identify specific reasons for wanting to work for the firm.These reasons could include one or several of the following:
☛ Airline general reputation
☛ Reputation of key leaders
☛ Admiration of products/services
☛ Admiration of other airlines initiatives.
☛ Airline award
☛ Airline's management philosophy
☛ Airline's values
☛ Airline's positioning in market
☛ Airline's growth/success

9 :: Do you know who are the major competitors of this airline?

Interviewer wants to check that how much you know about their competition and whether you have done the necessary research or not and do you have anything to contribute that will provide an advantage for their company. For answering this question effectively you need to research about the airline as much as possible. And Make sure during your research, you also investigate the competitors of the airline you are interviewing for, then only you will not face issue for giving answer.

10 :: Explain me how would you deal with an unsatisfied customer?

You must be aware about the ways to deal with an unsatisfied customer.There are some effective ways to deal with an unsatisfied customer are:
☛ Apologize for the mistake.
☛ ddress the customer right away publicly.
☛ *Offer a precise solution.
☛ Offer a re-do or a replacement, along with additional benefits, when possible.
☛ A simple apology and some effort to make up for a mistake or misunderstanding could go a very long way, and could even develop some good will between clients and your company.