Technical Support Engineer Question:
Download Job Interview Questions and Answers PDF
Tell us what is your troubleshooting process?
Answer:
The basic troubleshooting process is:
☛ Identify the problem
☛ Consider likely causes
☛ Test theories to localise the cause
☛ Formulate and implement a plan to solve the problem
☛ Verify that the problem is solved and take steps to prevent a reoccurrence
☛ Record your findings, what action you took and the outcome
☛ Identify the problem
☛ Consider likely causes
☛ Test theories to localise the cause
☛ Formulate and implement a plan to solve the problem
☛ Verify that the problem is solved and take steps to prevent a reoccurrence
☛ Record your findings, what action you took and the outcome
Download Senior Technical Support Engineer Interview Questions And Answers
PDF
Previous Question | Next Question |
Do you know what is an IP Address? | What is your typical workweek as an IT support officer? |