Customer Support Representative Question:
Tell me while talking to customer, what are the procedures you follow?
Answer:
☛ Greet Customer
☛ Introduce yourself to customer
☛ Ask customer how you can be helpful to him/her
☛ Listen to the customer patiently
☛ Try to help the customer with best possible solution
☛ Cross check with the customer if he/she is satisfied with the solution
☛ Make sure whether customer need any further assistance
☛ Introduce yourself to customer
☛ Ask customer how you can be helpful to him/her
☛ Listen to the customer patiently
☛ Try to help the customer with best possible solution
☛ Cross check with the customer if he/she is satisfied with the solution
☛ Make sure whether customer need any further assistance
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