Customer Support Specialist Question:

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Tell me how to get a responsive customer feedback?

Customer Support Specialist Interview Question
Customer Support Specialist Interview Question

Answer:

To get a responsive customer feedback,

☛ Offer feedback options on every page of your site
☛ Present visitors with easy feedback form by giving them selective option
☛ Give visitors easy-to-use ratings systems
☛ Give option for a newsletter to skip or to register
☛ Deliver feedback to responsible person directly via e-mail notification
☛ Avoid multiple choice of answers instead encourage customer for descriptive feedback

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Tell me how can you resolve the problem to customer’s satisfaction?Tell me how to deal with the difficult customer?