Customer Support Representative Question:
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Tell me how do you respond when you don't know the answer to a customer's question?
Answer:
What they're looking for: A candidate who knows how to solve problems.
How to answer: Be prepared to share a scenario of a time when you didn't know the answer to a question, and what you did to find a solution for the customer. Keep your story short and sweet and demonstrate that while you may not know all the answers, you know how to solve a problem.
How to answer: Be prepared to share a scenario of a time when you didn't know the answer to a question, and what you did to find a solution for the customer. Keep your story short and sweet and demonstrate that while you may not know all the answers, you know how to solve a problem.
Download Customer Support Representative Interview Questions And Answers
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