Customer Support Specialist Question:

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Suppose you are dealing with a customer on the phone, and you are struggling to find the solution to his or her problem. The customer starts getting impatient. How do you handle the situation?

Customer Support Specialist Interview Question
Customer Support Specialist Interview Question

Answer:

I try to have all my resources readily available to minimize the amount of time spent searching for solutions, but it inevitably has happened that I have stumbled across a problem that was not so easily solved. If the search is taking longer than expected, I regularly check in with the client and explain to him or her what I am doing and why it is taking longer than expected. I also make sure to continuously thank the client for his or her patience. If the problem is particularly difficult to solve, I will ask if it is alright to call the client back, provided that this is permitted by company policy.

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Tell me what would you do if the customer says that it took you long to resolve an issue?Suppose our call center is involved in activities that bend many laws. Would you work with us? Pay is huge?