Customer Support Specialist Question: Download Questions PDF
Explain me with an example where you use some data to improve customer service without spending any money?
Answer:
I have retrieved a number of support emails that we received from our clients and figured out that a number of questions were asked repetitively. I searched online forums and knowledge base to find out the solution for these questions. I made a document of the solution which is now accessible to the customer. It was cost effective and helped reduce common repetitive questions from the client.
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