Customer Service Manager Question:
Download Job Interview Questions and Answers PDF
Explain me what metrics do you consider the most important factor in measuring customer satisfaction?
Answer:
Describe the metrics you use and why. Common metrics include:
► first response time
► first contact resolution
► problem resolution time
► resolution rates
► escalation rates
► customer retention
► referrals
► call volumes
► first response time
► first contact resolution
► problem resolution time
► resolution rates
► escalation rates
► customer retention
► referrals
► call volumes
Download Customer Service Manager Interview Questions And Answers
PDF
| Previous Question | Next Question |
| Explain would you rather be liked or feared? | Please tell me are you good at working in a team? |