Customer Support Specialist Question:
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Explain me how would you handle an angry client?

Customer Support Specialist Interview Question
Customer Support Specialist Interview Question

Answer:

I have had to deal with my fair share of angry clients in previous positions. What is most important is to remain calm. My job was to help them in any way I could, so that is just what I did. I explored all possible solutions, making sure to communicate my efforts with the client every step of the way. Upon finding a solution, I made sure to verify with the client that his or her problem had been solved in a satisfactory manner.

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