Client Service Support Question:
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Explain me have you been in a situation where you were unable to resolve a customer problem? How did you deal with the situation?

Answer:

Answer that if you cannot personally resolve a problem you always inform the customer that you will investigate and get back to them. Then ask the team leader or other experienced co-workers for advice on how to deal with this specific issue before calling back.

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Explain me how you have brought about business change through use of technology and process re-engineering, describing what particular techniques you have employed, e.g. 6 sigma, lean management, etc.?Explain me about a time that you helped resolve a particularly difficult customer issue?