Delivery Agent Interview Questions & Answers

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Say yes if you do but also tell them you have an excellent sense of direction and you don’t have any issue finding the location.

Not all delivery jobs require you own a car, but if you don’t, tell the interview you have access to one through a family member.

Have a look at the hours of operation and try and be as flexible as possible. The more flexible you are with your hours the better chance you have to land the job.

Say you would like to work in a fast-paced environment and would enjoy working with people and a job as a delivery driver will allow you to do both.

A sense of purpose is an attractive feature in an applicant, so this question is designed to probe your ambition and the extent of your career planning. Your commitment is also under question but avoid blankly stating that ‘I want to be with your company’. Instead, describe how your goal is to continue to grow, learn, add value and take on new responsibilities in the future that build on the role for which you are applying.

Resist the temptation to lie and give the answer you think the company is looking for rather than an honest one. If you look at the job description, you will see what the organisation is seeking and should be able to tailor an answer using your real strengths.

It is important to be specific; for example, say ‘relationship building’ instead of ‘team work’. You must follow up your initial answer with examples of how you have used these strengths in a work setting.

It should go without saying that your answer should be an environment similar to that of the company you’re looking to join. In order to give a good answer, you need to do some research to determine the company’s work culture. Look through its social media accounts and look for information on company/employee relations.

A great strategy is to show up early for the interview and observe how employees interact with one another. Ask some of them about the company culture and take note of their response time; a quick answer is usually a positive sign.

Today, many restaurants participate in online meal ordering and delivery services.

If you are driving for an online meal ordering service tell the interviewer the truth but let them know you will not have any issues managing your priorities.

Don’t worry; the recruiter will expect you to have other interviews lined up. After all, you were impressive enough to be called in for an interview by them right? The purpose of this question is to ensure your career aims are consistent. So if you are being interviewed by an accounting firm, they don’t expect you to have interviews with a construction company as a bricklayer!

A little bit of sucking up does no harm however so mention that their company is your #1 choice. You can even say you haven’t applied to other firms yet for that very reason. If you do have other interviews lined up, provide examples that are:

☛ Relevant: Related to the job you’re currently applying for.
☛ Highly Rated: Interviews with companies that are held in high regard in the industry.
☛ Consistent: Stick to companies in the same industry.
☛ Successful: Don’t mention rejections!

Think of this question as an opportunity to summarise your experience, skill set, and passion for the job and company. Your interviewer is essentially asking you to give your personal sales pitch, so take the time to explain why you’re qualified to do the work and deliver great results (a combination of skills and achievements), how you can support the interviewer and the broader business in their goals, and why you’ll be a great cultural fit.

While most people work well under ‘normal’ conditions, the recruiter will want to know how you deal with a crisis. As above, use the STAR method to give a quick, clear and informative answer:

☛ Situation: Your team had a presentation at a corporate event but Mark was running late.
☛ Task: You had less than 20 minutes to come up with a solution.
☛ Action: You asked Tara to step in and speak in Mark’s place.
☛ Result: Tara gave a great presentation and the company picked up 4 new leads.

As tempting as it is to open up about your dream of being a movie star, don’t mention anything that isn’t related to the job at hand. Instead, look to connect your answer with the vacancy. The main reason for this question is to see how motivated you really are and whether or not you will be happy working at the company.

The best answer is one which references certain elements of the role you’re currently applying for. For example, you can say your ideal job is one which involves lots of interaction with people if the existing opening is in the customer service industry.

The interviewer is trying to find out your key interests, and whether the job on offer has responsibilities you will dislike. Focus on what you particularly enjoyed in your last role and what you learned from it, drawing parallels to the new role. When addressing what you disliked, be conscious not to criticise your last employer. Choose an example that does not reflect on your skills (such as company size) or that reveals a positive trait (such as your dislike for prolonged decision making).

Pull over and call the customer that the delivery will be late.

Shows attention to detail.

Delivery drivers get very busy at times so saying you work well under pressure is a great answer.

This seemingly innocuous question is often an interviewer’s opening gambit. It is such a straightforward query that applicants regularly fail to prepare and end up in a muddle. As is the case with your CV, keep things short and sweet.

Take this opportunity to describe your achievements and skills to date. A good strategy is to try the Past-Present-Future formula which basically means:

☛ Present: Start by telling the interviewer what you’re doing at the moment.
☛ Past: Then move on to your previous roles. Mention the skills and achievements picked up that relate to the current role.
☛ Future: Finally, outline why you are excited at the prospect of working for the company.

The key here is to be relaxed and don’t be afraid to tell stories and anecdotes, as long as they are relevant. Remember, the recruiter already has your CV and wants to know more about you.

This is one of the most crucial interview questions. Rule #1 is to NEVER speak ill of current or past employers. Instead of saying something negative, look to reframe your answer and make it sound positive. For example, if a former employer hires lazy staff and gets rid of good workers, you can say something like “I believe I am better suited to working in a company where there is a deep sense of loyalty on both sides and where employees are encouraged to grow.”

If you have been fired from a previous job, you’ll have to come clean. In most cases, a simple “Unfortunately I was let go” followed by a discourse on what you learned from the experience is sufficient.

☛ Why are you interested in this position?
☛ Are you familiar with the products we sell?
☛ Which of our products is your favorite?
☛ Why do you want to be a delivery worker?
☛ This job requires time management skills. How well do you manage your time at work?
☛ Do you have experience working unsupervised?
☛ Describe a time you worked well on a team.
☛ How flexible is your schedule? Would you be able to work weekends? Nights?
☛ Are you comfortable around dogs and other pets?

☛ Do you have a clean driving record?
☛ Do you have car insurance?
☛ Have you ever been in a car accident?
☛ Do you have a vehicle you can use to make deliveries?
☛ What driving and delivery experience do you have?
☛ How comfortable are you driving within a 50-mile radius of this area?
☛ This position will require you to work in all weather conditions such as rain, cold, snow, wind, etc. Will you be able to meet this requirement?
☛ What would you do if you got lost while driving for us?
☛ What would you do if you got into an accident while driving for us?
☛ How do you stay focused while driving for long periods?
☛ How comfortable are you with driving in unfamiliar areas?
☛ How would you describe your sense of direction?
☛ Would you consider yourself physically fit? Are you able to lift moderate amounts of weight?

☛ What kinds of long-haul equipment have you used?
☛ How do you maintain good communication with dispatchers and schedulers?
☛ How do you feel about a slip-seating setup?
☛ Has anyone ever suspected you of falsifying your driver’s logs?
☛ How do you stay focused when you’re on the road for long periods of time?

☛ Why are you interested in working as a driver for our company?
☛ How much experience do you have as a professional delivery driver?
☛ Describe a time you accidentally gave a coworker incorrect information. How did you resolve it?
☛ What would you do if you were not responsible for a traffic violation, but were pulled over by a police officer?
☛ What would you do if you got into a car accident during a delivery?
☛ How well do you know this area?

☛ How do you define great customer service?
☛ Describe your customer service experience.
☛ Describe a stressful customer service experience you have handled in the past.
☛ What would you do if a customer was dissatisfied with your service?
☛ A customer pays you with a 20-dollar bill, but owe you 14.67. How much change do you give them?
☛ If your delivery required a signature, and the recipient was not available at the time of delivery, how would you handle the situation?

☛ How much cash handling experience do you have?
☛ How would you handle a customer who is upset about a late delivery?
☛ A customer gave you $20.00 to pay their $12.67 bill. How much change should they receive?

Interviewers are not naïve – they know that candidates are not going to reveal their worst traits in an interview. But with this question, they can see if the candidate possesses self-awareness, the ability to deal with adversity, and a desire to learn and improve. It’s just as important to be able to talk about your failures as your successes – and it can even work to your credit.

Again, the skill in answering this question lies in your ability to turn a negative into a positive. Try to be honest in naming a shortcoming you are genuinely working on – but not one that would impact excessively on your ability to perform in the role. For example, having a fear of public speaking would probably not be a deal-breaker for someone applying to be an actuary, but it might be for someone applying to be a company’s PR rep.

Providing that public speaking isn’t absolutely vital to the role, you could talk about the time you had to give a presentation at work but got excessively nervous, forgot what you intended to say and lost your audience halfway through. This experience highlighted that this was something you really wanted to improve on, so you enrolled in a Toastmasters course and have been trying to practise as much as possible, speaking up in meetings and putting your hand up to present whenever the opportunity arises. Because of your efforts, you are now far more comfortable and effective in your presentations, and have received feedback from your manager on how much you have improved.