Latest Cargo Agent Interview Preparation Guide

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A collection of shipments belonging to different shippers travelling to one destination or area to be distributed to several consignees

The separate reception of parcels or packages and the holding of them for later dispatch as one consignment ; consolidator role

Keep your answer brief. Simply state customer service agents handle ticketing, baggage check-in, baggage claims, reservations, information inquiries and resolving complaints and problems.

A written complaint about the execution of a contract of transportation by a carrier, combined with a demand for financial compensation

A continuous reservation (allotment) for space at one or more flight / date combinations with an airline

An official statement from a customer to a carrier about his unhappiness with the service or operation of the service provider

I believe that I can excel in this field, because I possessed positive behaviours regarding any kind of work.

Goods on which the customs duty has not yet been paid, and which therefore, are under the control of customs; usually in a Bonded warehouse.

Concept adopted by the transportation industry worldwide as a uniform means of establishing a minimum charge for the cubic space a package occupies ; the volume is converted into a (higher) weight / price class

The person or company that is physically and administratively responsible for accepting the goods at final delivery

A certificate proving the country of original production of goods ; used for customs declaration purposes

The separation of one or more of the parcels or packages that are part of a consignment for further distribution ; break bulk role

I don't think so situation is prefer how to make decisions it may be a long term decision and short term its depend in time and conditions.

☛ The flight attendant has exceptional communication skills and is always friendly to customers.
☛ The customer is given assistance when necessary when putting their bags in the overhead compartment.
☛ The flight attendant is always willing to assist anyone with special needs, children or elderly.

The party responsible for transport of goods from one point to another, this can be for example an airline or a forwarder (as a NVOCC)

Company that carries envelopes and parcels up to 75 kg from door to door ; air transport is generally outsourced to airlines

Person who acts as an agent or intermediary in negotiating contracts ; sometimes refers to a forwarder role

You will need to be flexible with your hours. Mention you have no problems working weekends and holidays too.

Well I will prepare my self first analyze which work is to be done first or necessary I will do that and so on.

Working as a cargo agent is challenging on the whole. However, the most challenging part is lost shipments. As a cargo agent, I am answerable to many people, which can get quite tricky at times like these.

Electronic freight documents project from IATA ; e-Freight aims to take the paper out of the air cargo supply chain and -processes and replace it with cheaper, more accurate and more reliable electronic messaging ; facilitated by IATA, the project is an industry-wide initiative involving carriers, freight forwarders, ground handlers, shippers and customs authorities

A forwarder consolidating shipments before a flight ; these shipments belonging to different shippers and travelling to one destination or area in order to be distributed to several consignees after the flight

Cargo Community System ; information system integrating the communication between air cargo parties at an airport

Here we want to find out what skills and experience are required and reassure the interview you have the skills and experience to do the job.

☛ I have excellent communication skills which will allow me to work well with customers.
☛ I work well under pressure.
☛ I am physically fit and will not have any problems lifting items up to 70 pounds.
☛ If you have any customer service experience now is the time to mention it.

☛ I would find out what is wrong with the customer.
☛ If it was lost luggage I would do my best to find where their luggage is.
☛ If a flight was delayed I would explain why the flight was delayed. Mention it is important to keep the customer happy as an unhappy customer will never return.