Cargo Agent Interview Preparation Guide
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Cargo Agent related Frequently Asked Questions by expert members with job experience as Cargo Agent. These questions and answers will help you strengthen your technical skills, prepare for the new job interview and quickly revise your concepts

69 Cargo Agent Questions and Answers:

1 :: Can you tell us how do you decide what gets top priority when scheduling your time?

Case by case basis. I take into consideration timeframe allowed, meeting customers needs, trying to get new customer.

2 :: Explain me what is your greatest weakness as Cargo Agent?

You want to answer this question in a way your greatest weakness does not cost you the job at Southwest Airlines. Say something like:

☛ I am a workaholic and I neglect my friends and family or
☛ When I get caught up in my work I don’t take enough personal time for myself.

3 :: What is your greatest strength as Cargo Agent?

I work well under pressure (this is a great answer because airlines get extremely busy and you need to stay focused during this time).

4 :: Explain how do you work under pressure?

Obviously, airlines get very busy. Especially during the holidays. Give the interviewer a great example of how you worked well under pressure in school or your last job.

5 :: Explain me how would you deal with a difficult customer?

☛ First, state you would listen to the customer and find out what their complaint is.
☛ Then say you would sympathize with the customer.
☛ Next, help the customer with their complaint and if you could not do anything you would escalate the problem to your manager.

6 :: Explain me what are your short-term career plans?

Soon, I would like to climb the ladder to the position of a cargo manager.

7 :: What is authorisation?

The commission to a certain person or body to act on behalf of another person or body ; the person or body can be authorised e.g. to issue air waybills or to collect freight

8 :: What is break Bulk Agent?

A forwarder breaking the bulk: taking care of the unpacking and sorting of goods after the flight

9 :: What is charges collect?

Charges as stated on the air waybill to be collected from the consignee

10 :: What is commodity code?

Code used in the Harmonised System for the classification of goods, which are mostcommonly produced and traded