Clarify CRM Interview Questions And Answers

Upgradation is a long process and can be divided into following steps:

1. Go for feasibilty of upgration suggested.

2. Ask Business partner to get in to CRM system and adds through various sites.

3. Direct creation of BP in CRM system.

4. Implement the BP.

As much as my knowledge clarify CRM is the product of clarify Inc. .It stands for clarify Customer Relationship Management.Oracle and front-office vendor Clarify Inc. this week will further extend customer-relationship management to the Web when they unveil application modules that address online support and sales, as well as more conventional interactions with customers.Clarify will introduce its second version of Clarify eFrontOffice, a software suite that handles electronic interactions such as Web customer service, online marketing, and guided E-commerce selling. The new applications include Clarify Customer Portal, which stores customer information and lets customers communicate with a company via methods such as E-mail and online chat. Clarify eOrder lets customers shop online, then takes orders and manages them through fulfillment; it works in conjunction with Clarify eConfigurator, which determines customer needs and then helps configure complex products. Clarify eMerchandising lets businesses draw from customer analysis data and develop personalized marketing campaigns and product offerings.Computer manufacturer Amdahl Corp., already a Clarify customer, is adopting eService, eOrder, and eMerchandising. The Sunnyvale, Calif., company anticipates that offering self-service on the Web will lower the cost of sales and service and make Amdahl easier to do business with. But it goes beyond that-self-service will also make it easier for customers to navigate Amdahl's product offerings."Amdahl's products are so complex that any one salesperson can't know the whole portfolio. You can have the system targeted to specific customer needs" by using the Web products, says John Keenan, project director at DMR Consulting, the Amdahl consulting subsidiary handling the implementation.AMR Research analyst Peggy Menconi says Clarify's new products help bring E-commerce and CRM closer. But she doubts that businesses, most of which have E-commerce initiatives under way, will rip out their existing software to replace it with software from Clarify or any other CRM vendor.

The internal io are created through EAI Siebel Wizard.These object have their base type as siebel business objects.
The internal io are used in EAI Siebel Adapter BS through query methods.

External io are created during importing an External WSDL.They have xml as their base type and are often used to describe the structure of xml.

The clarify smart GUI is developed in Java Swing and can be deployed on application servers like web logic,web sphere. JNPL technique is used to launch the application from desktop.

The older clarify thick client is developed in VB5 and can be customized using ClearBasic language in front end.
POMS layer is used access the data from backend data servers.Clarify application can communicate to external world other system system usinf Tuxedo server connectivity.

ContainerBean

Smart client can be worked as thick client or thin client.

Explanation: eOrder is order management application in clarify that provides end to end support from order initiation to product delivery on customer side.

(A, B), other options are provided from eSupport

It is One to One.For every account there is one Billing site and one Billing Contact.

Explanation: In Clarify the GUI and Data are two separate requests to server. Once the gui comes to client machine, it is only the data that is fetched from server. This makes application loading much faster compared to normal web application where each request refreshes both the data and gui.

Correct Answer is B - Split JSP

Many to one, as many paymeans can be connected to a particular billing arrangement.

Type Id for CASE object : 0

Explanation: eSupport is customer facing application in Clarify that is used for on going support to the customer. Once the customer creates a case in eSupport he is served by the CSRs using iSupport application which is Agent facing.

B. Create cases

Business partner get in to CRM system through various sites.1. Direct creation of BP in CRM system.2.ELM3.User Creations through Mkt. Campaign Internet sales4.Through CIC5.Transfer from R/3

In CRM a customer can either be prospective, current.

A relationship in CRM is anything that connects two partners

management is the clear understanding of what your cutomers want or need.

It is B. The value of objid cannot be updated by the user.

Answer: AWe cann't create a CBO's in clarify but we can create a Generic Business objects.

The acceptance of the workflow object like case from the common pool or queue, by the user

CDO means Clarify CRM Data Objects not Common Data Objects as i supposeThese are the Client side data objects.

C, One site can have many cases where as one Case can't have more then one site. So Many to one.

NO. Primary key are not defined in the Clarify Database. The restrictions and relationships are managed by the application itself.

A, Explanation: If we want to creat a load,save or Message Bean we need to instantiate the Bean Factory.

C, One contact can create many cases. where as a case will have only one contact.

A, B