Clarify CRM Interview Questions & Answers Download PDF
Strengthen your Clarify CRM interview skills with our collection of 52 important questions. These questions will test your expertise and readiness for any Clarify CRM interview scenario. Ideal for candidates of all levels, this collection is a must-have for your study plan. Secure the free PDF to access all 52 questions and guarantee your preparation for your Clarify CRM interview. This guide is crucial for enhancing your readiness and self-assurance.
52 Clarify CRM Questions and Answers:
Clarify CRM Job Interview Questions Table of Contents:
1 :: What is the full form of CDOCOL
A) Common Data Objects Collection
CDOCOL means ClarifyCRM data Object Collection.
2 :: What is the use of binding framework in Clarify?
Used to bind the values with CDO and CDOCOLS fields
3 :: How to design test cases for Clarify CRM?
Please share your answers.
5 :: The use of the Sales application in the ClarifyCRM is (Multiple choice)
A) Enable agents to work on the sales objects
B) Manage accounts, leads
C) Manage opportunities
D) Manage Field services
Both Managing Accounts,Leads and Oppurtunities
6 :: Which of the following is true about the auto destination servlets in ClarifyCRM
A) Specify the rule_type parameter within the web.xml file
B) Uses the auto destination rules stored in the table_rule
C) Can be configured to use two different types of rules t o determine what queues or users to use when dispatching/assigning objects.
D) They are used to start the communication without instantiating the interaction
Explanation: AutoDestinationServlet is used for routing workflow objects such as case, Change Requests,Sub cases to users according to pre-defined rules.
C) Can be configured to use two different types of rules t o determine what queues or users to use when dispatching/assigning objects.
8 :: Select the correct answers based upon the statements below I. Cdochoicelist – contains all items in choice list II. CDOUserChoiceList – generates the list for the user defined choice list
A) I
B) II
C) Neither of the above
D) Both a and b
CDOChoiceList - used for Clarify Choice list.
CDOUserChoiceList - Used for User defined choice list
CDOUserChoiceList - Used for User defined choice list
9 :: The use of the iSupport application in the ClarifyCRM is (Multiple choice)
A) Enable agents to work on the support and part request objects
B) Manage accounts, leads
C) To work on creation, assignment, dispatch and acceptance of the work cases.
D) Manage Field services which require clear logistics order operations
A)Enable agents to work on the support and part request objects
C) To work on creation, assignment, dispatch and acceptance of the work cases.
C) To work on creation, assignment, dispatch and acceptance of the work cases.
10 :: TLD file is an XML document that defines the _______,____________,____________
A) custom tags,
B) operations
C) attributes
D) tag handlers.
TLD file defines the following features:
1) Defines what are the various basic operations we can do with the TLD file.
2) Defines the various attributes available for the TLD.
3) It also mentions the tag handler class.
1) Defines what are the various basic operations we can do with the TLD file.
2) Defines the various attributes available for the TLD.
3) It also mentions the tag handler class.
11 :: What are the two types of binding defined in clarify
A) Control Level Binding
B) Page level binding
C) Data level binding
D) Html binding
Control Binding
Data Binding
Data Binding
12 :: For any activity like update and insert, performed in the clarify CRM, a log is created called activity log. Name the table in which it is stored
A) act_entry
B) pay_means
C) log_entry
D) act_log
Explanation: The table contains a log for almost anything that is performed on clrify by users. Even the actions executed by process manager and Rule engine are also logged.
Act_entry
Act_entry
14 :: Which of the following is/are true about savebeans –
A) Uses CBOs for database operation.
B) May use Beanfactory to create other savebeans for complex database operation.
C) They are Http aware.
D) They can be customized by subclassing.
(A,D)
Beanfactory is used for intantiating child load and save beans
Beanfactory is used for intantiating child load and save beans
16 :: This method is main entry point for the worker bean processing and is called by the controller servlet. The name of the method is
A) void processIncomingRequest(HttpServletRequest request, HttServletResponse response, BeanFactory beanFactory)
B) void processIncomingRequest(HttpServletRequest request, BeanFactory beanFactory ,HttServletResponse response)
C) void processIncomingRequest(BeanFactory beanFactory , HttpServletRequest request, HttServletResponse response)
D) void processIncomingRequest(HttServletResponse response, HttpServletRequest request, BeanFactory beanFactory)
A) void processIncomingRequest(HttpServletRequest request, HttServletResponse response, BeanFactory beanFactory)
17 :: Worker bean calls ________ method to create, __________ method to initialize and ___________ method to initiate the creation of CBO’s within Save Bean
A) createSaveBean(), setUpSaveBean(), SB.init()
B) setUpSaveBean(), createSaveBean(),SB.init()
C) SB.init(), createSaveBean(), setUpSaveBean()
D) createSaveBean(), SB.init(), setUpSaveBean()
B) setUpSaveBean(), createSaveBean(),SB.init()
22 :: The toolbox configuration files for the ClarifyCRM Administrator are defined in
A) /commonjsp/desktop/Clarify.xml
B) /commonjsp/desktop/iAdmin.xml
C) /commonjsp/desktop/Admin.xml
D) /commonjsp/desktop/Toolbox.xml
B) /commonjsp/desktop/iAdmin.xml
25 :: ClfyMenu custom tag used to create application menus consists of __________ and is defined as part of _________.
A) clfy:menu , clarify.tld
B) clfy:menuitem, clarifyMenu.tld
C) clfy:menu, clarifyMenu.tld
D) Clfy:menu, clarify.tld
A) clfy:menu , clarify.tld
