Air Traffic Controller Question:

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Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times, Considering the relative costs and benefits of potential actions to choose the most appropriate one, Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions, Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action, Talking to others to convey information effectively.