Air Hostess Question: Download Questions PDF
Recall a time when you had to deal with a difficult passenger. How did you resolve the issue?
Answer:
Don’t make the mistake of blaming the customer when answering this question. Instead, mention how you were empathetic and non-judgmental towards them, and how you showed a sincere desire to help them. Explain what the root cause of their problem was, and how you finally resolved it.
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