Delivery Question:

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Explain what do you know about the centre/company/role?

Delivery Interview Question
Delivery Interview Question

Answer:

You are not required to be an expert on the organisation or role, but a genuine interest and basic understanding is expected. If you are working with a recruitment consultant then they should be able to provide you with extra details and assist with preparation.

In addition, look for and use press releases, corporate and social websites. Ring the call centre to see how they handle your call: do they offer 'up-sell', 'cross-sell', how was the service? Read the job description to prepare for this question, a few key facts or some knowledge show a genuine interest and commercial awareness.

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Explain me about a time when you helped to turn around your team's sales performance?Explain can you give me an example of a particularly difficult customer you had to deal with and how you used your skills to successfully overcome the problem they had?