Delivery Question:

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Explain what are the key factors which make a successful call centre?

Delivery Interview Question
Delivery Interview Question

Answer:

Fundamentally, if you look under the skin of the best teams and call centres, they do have certain things in common: clear communication, consistency, fun, performance management, leadership, engagement, incentives, etc.

Think what made up the best team or company you have been a part of or have seen. Have examples to back up any statements for how you would play a part in, or create, this team or environment yourself.

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