Delivery Question:

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Explain me about a time when a process or operation was being done poorly. What did you do? How did it work out?

Delivery Interview Question
Delivery Interview Question

Answer:

This one is about proactivity. The big thing here, particularly for leadership and management roles, is whether you determine if it's the person or the process that was the issue. Was it that somebody wasn't doing the job properly or is it the process that's poorly designed?

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Explain me how have you utilized customer complaint feedback to improve how your team are selling?Tell me how you have brought about business change through use of technology and process re-engineering, describing what particular techniques you have employed, e.g. 6 sigma, lean management, etc.?