Cabin Crew Manager Question: Download Questions PDF
Explain me a time when you had to handle an unruly customer. How did you resolve the ensuing conflict?
Answer:
Again, this question isn’t an opportunity for you to discuss previous personal conflicts, or express your opinions about certain people. Your interviewer simply wants you to choose a time when a conflict arose in a professional environment, and it was your job to deflate the situation.
For your story, you’ll want to focus on the ways in which you were empathetic towards the customer, non-judgmental of their ailment, demonstrated a sincere desire to assist them, analyze their concerns from all angles to identify the root cause of their problem, and finally present your solution.
For your story, you’ll want to focus on the ways in which you were empathetic towards the customer, non-judgmental of their ailment, demonstrated a sincere desire to assist them, analyze their concerns from all angles to identify the root cause of their problem, and finally present your solution.
Download Cabin Crew Manager Interview Questions And Answers
PDF
| Previous Question | Next Question |
| Tell us have you ever worked in a customer care or customer service job? | Explain me how do you feel about being away from friends and family? |