Restaurant Manager Interview Preparation Guide
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Restaurant Manager related Frequently Asked Questions by expert members with experience as Restaurant Manager. These questions and answers will help you strengthen your technical skills, prepare for the new job test and quickly revise the concepts

90 Restaurant Manager Questions and Answers:

1 :: Explain me a situation where a customer was upset and you handled the situation?

A customer had found a hair in her food, after apologizing for the event I assured her that all necessary precautions have been taken and that this incident will be look into more intensely, I showed her that all our staff wear the required gear and take the needed precautions, I replaced her meal and offered a discount for a future date at the restaurant. She left satisfied - I addressed the problem immediately, took care of her needs and showed her that the problems is not one that happens often and will be dealt with even more care in the future.

2 :: Explain me what is your greatest strength?

I am an extremely hard working and quick leaning person. I have got good communication skills. I have got similar working experience. I can easily adapt with d change in working culture. I have team work spirit.

3 :: Tell me do you enjoy talking to customers?

I do not have any problems speaking with customers when the need arises. I am excellent communicator and likeable.

4 :: Explain what are your goals for my restaurant?

I would like to contribute to making the restaurant one of the most talked about restaurants that gives great customer care, great food and drinks, with a friendly family atmosphere, take control of profit margins, and help to develop team members.

5 :: Explain what are your experiences with hiring a staff?

I have a strong ability to hire, I had the opportunity to open brand new store locations, on two different occasions,with the responsibility having to hire the entire staff.

6 :: Tell me what is your main weakness that you'd like to improve upon as a manager?

I am a perfectionist and tend to want to do things myself but I have continously learnt to delegate because that is the only way to make my employee better and have a good succession plan.

7 :: Tell me what are the key tasks for restaurant supervisor?

Restaurant supervisors provide leadership to restaurant staff. They create and disseminate schedules and duties, oversee food preparation activities, control inventories of food and equipment, recommend measures to improve work procedures and ensure that customers have a good dining experience.

8 :: Explain what irritates you about co-employees?

There is just one thing i.e. Inefficiency.

9 :: Tell me how do you apply ISO 9001 to your job?

ISO 9001 is a quality management system which is aimed at improving the operations of a business. In a restaurant environment, the system lays out requirements that are necessary to run a restaurant in terms of operational stability, quality of food and personal hygiene of food service workers.

10 :: Explain do you have experience hiring and/or firing personnel?

If you do, don't hesitate to give examples of firing people, as long as you explain your decision clearly and confidently. Further, explain you decision process on hiring new employees. Be specific and confident about your past decisions on employee hiring, professional development, and retention.