IT Support Interview Preparation Guide
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IT Support related Frequently Asked Questions in various IT Support based job Interviews by interviewer. The set of questions here ensures that you offer a perfect answer posed to you. So get preparation for your new job hunting

31 IT Support Questions and Answers:

1 :: What are IT support officers?

IT technical support officers monitor and maintain the computer systems and networks of an organisation. They may install and configure computer systems, diagnose hardware and software faults and solve technical and applications problems, either over the phone or in person.

2 :: Do you have experience installing and configuring hardware and software in large organizations?

If you do, answer in detail. Describe the main services you provided for a specific company. If you never worked for large organizations before, it is best to tell the truth but describe key jobs in relevant detail to show that you have the expertise required.

3 :: Did you ever work in a hardware store or computer shop?

These may not be corporate positions, but if answered correctly, such positions may demonstrate that you have the right basis to become an IT support technician. Focus on the details of technical expertise and your ability to provide good customer services.

4 :: Describe the role of analytical thinking in the career of an IT technician?

Analytical thinking is important to the technician if he is to be able to analyze hardware and software performance, integrate it with customer complaints, and draw relevant conclusions which lead to the formulation of a solution.

5 :: What is a USB?

Universal Serial Bus - the current version is 2.0. It allows the connection of peripherals without the need to shut down the computer.

6 :: What are the disadvantages of using an imaging software?

This question is designed to test your familiarity with imaging software. Describe image testing and the attributes of particular software to show your familiarity with imaging.

7 :: Define hard-disk partitions?

Hard disk partitions divide the hard disk drive into smaller segments to enable better space management. Each partition on the disk can then be considered as a separate disk allowing different file systems to be used on each.

8 :: What is the difference between RAM and ROM?

RAM stands for Random Access Memory. It is used for the temporary storage of data that is being worked on. ROM is Read-Only Memory and is used for permanent storage of data that should never be changed, like BIOS for example.

9 :: What would you check, if the audio of your computer is not working?

Check the following:
☛ Speaker volume
☛ Cable connections
☛ Power to the speakers
☛ Device drivers

10 :: What are lights on a Modem/LAN Card and what do they indicate?

The lights and their indications are:
☛ Power light - indicates if the power is on.
☛ Link light - indicates if the modem is receiving broadband or Internet signals from the ISP.
☛ Data light - indicates if the Internet is working.
☛ Connectivity light - indicates if the modem is connected to a computer.