Latest IT Support Interview Preparation Guide

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IP used inside a internal LAN network is private IP address
IP used by WAN/ Internet network. Public IP is global ip used by WAN & it will unique for customer assignment

The Intel Pentium Quad Core Intel I3, I5 and I7 processors is the latest computer processor.

You will need to have familiarized yourself with the system used by the organisation you are hoping to join. Focus your answer on those systems, but also mention other systems with which you have experience.

Dynamic Host Configuration Protocol. It assigns dynamic IP addresses to network devices allowing them to have a different IP address each time they are connected to the network.

You should obviously give a positive answer. You should give examples that show that you can think critically and highlight your skills.

From your research on the company, you should be able to spell out what has attracted you to apply for the position - perhaps they focus on an area of research that you enjoy or would like to become involved with; maybe they offer opportunities that competitors do not; or possibly they are active in a field that interests you. Be careful, though, do not pretend to have an interest in something that you do not - your deception will be noticed.

Let the interviewers know that you have done some homework by saying that in your job search their company stood out from the rest because "...". You should also mention the company's history, products, philosophy, reputation etc.

To answer this question, you must have done your homework and to show it. You will need to know what the company does and something about its products. You will also need to be aware of recent developments and know a little about the leading figures in the company.

This question is best answered by reference to a successful outcome to a difficult situation that you have encountered. In general terms, you could say that you understand the frustration of end users and that good communication often goes a long way to resolving issues.

This is designed to see how well you will fit with the present team. A good answer would be along the lines of being unable to solve a problem due to factors outside you control, like hardware failure for instance.

The basic troubleshooting process is:
☛ Identify the problem.
☛ Consider likely causes.
☛ Test theories to localise the cause.
☛ Formulate and implement a plan to solve the problem.
☛ Verify that the problem is solved and take steps to prevent a reoccurrence.
☛ Record your findings, what action you took and the outcome.

Check the following:
☛ Is start-up time longer than usual?
☛ Is it slower with one particular application or slower overall?
☛ Are there any viruses, malware or spyware?
☛ Available Hard Disk space.

There are two basic types of firewall:
☛ Network layer - which make decisions based on source and destination addresses.
☛ Application layer - which are hosts run on proxy servers and allow no direct traffic between networks.
Comodo and Zone Alarm are two commonly used firewalls.

Boot.ini is used to decide which operating system options are displayed during the start-up process.

Components:
☛ Router/Hub
☛ LAN cards
☛ LAN cables

Here are some versions of Windows XP:
☛ XP Professional
☛ XP Home
☛ Media Centre
☛ Tablet PC
☛ Mobile

Domain Name Service (or System or Server) and it translates domain names into IP addresses.

Microsoft office applications:
☛ Microsoft Word
☛ Microsoft Excel
☛ Microsoft PowerPoint
☛ Microsoft Outlook
☛ Microsoft Access

IT technicians are experts in troubleshooting computer systems. Communication in the sense of initiative oratory or leadership is not expected of them. However, they are expected to be able to communicate effectively with clients, to understand complaints quickly and provide any necessary explanations in an accessible way.

Besides technical support, troubleshooting software and hardware, maintenance, and preventive measures, IT support workers may be required to perform an assessment of the usefulness of certain technology in relation to the company.

Common ports are:
☛ PS/2 ports, for keyboard and mouse.
☛ USB ports
☛ Sound ports
☛ LAN or Ethernet ports
☛ VGA ports.

The lights and their indications are:
☛ Power light - indicates if the power is on.
☛ Link light - indicates if the modem is receiving broadband or Internet signals from the ISP.
☛ Data light - indicates if the Internet is working.
☛ Connectivity light - indicates if the modem is connected to a computer.

Check the following:
☛ Speaker volume
☛ Cable connections
☛ Power to the speakers
☛ Device drivers

RAM stands for Random Access Memory. It is used for the temporary storage of data that is being worked on. ROM is Read-Only Memory and is used for permanent storage of data that should never be changed, like BIOS for example.

Hard disk partitions divide the hard disk drive into smaller segments to enable better space management. Each partition on the disk can then be considered as a separate disk allowing different file systems to be used on each.