IT Support Question:
What is your troubleshooting process?
Answer:
The basic troubleshooting process is:
☛ Identify the problem.
☛ Consider likely causes.
☛ Test theories to localise the cause.
☛ Formulate and implement a plan to solve the problem.
☛ Verify that the problem is solved and take steps to prevent a reoccurrence.
☛ Record your findings, what action you took and the outcome.
☛ Identify the problem.
☛ Consider likely causes.
☛ Test theories to localise the cause.
☛ Formulate and implement a plan to solve the problem.
☛ Verify that the problem is solved and take steps to prevent a reoccurrence.
☛ Record your findings, what action you took and the outcome.
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