Professional Hospital Cashier Interview Preparation Guide

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Good customer service is the most important aspect of any cashier’s work. Since they work at the front end, creating a good impression of the establishment they are working for is extremely important. On the other hand, proper cash handling and cash balancing are equally important.

This falls among the most tricky interview questions and answers of all time. If you are a fresh graduate then you need not worry about this particular question. But if you were recently fired, quit unceremoniously or resigned to start your own business but things didn’t work out, then you should worry about how to answer this interview question.

For those who were fired, you must own up to it and let the potential employer know you have taken measures to make sure you don’t go down the same road. If you quit, then tell the employers why and link your reason to what the current role is offering.

A key part of a cashier's job is handling money, so trustworthiness and integrity are important. In your answer, highlight your experience managing money, your past employers' feedback on your honesty and your accuracy in managing the cash drawer.

Excellent customer service begins with greeting the clients and assisting them in finding what they are looking for. Providing detailed information regarding the products they are interested in along with specifications and prices is the most important component of excellent customer service.

Discounts are given at the time of purchase while rebates are given after the purchase has been made. Once the customer has paid the full amount, they are refunded the rebate amount after some documentation. Discounts and rebates, both imply that the customer has to pay less than the actual price for the merchandise bought.

Employers look for candidates that can do their jobs well, while keeping the customers happy. Recall a past situation where you went above and beyond to give great service.

"A customer came in looking for a product she saw online, however we did not carry it in stores. I apologized and explained that our store inventory differed from our online inventory. I showed her a similar product in our store that she could purchase. As well as offering her the option of free express shipping on the online product just in case she was sold on that specific one. I allowed her to choose whichever was most convenient for her to show we were willing to do whatever it took for her to leave a happy customer."

Excellent customer service begins with greeting the clients and assisting them in finding what they are looking for. Providing detailed information regarding the products they are interested in along with specifications and prices is the most important component of excellent customer service.

I have recently attended a two day workshop on cashiering in which I perfected my credit card payment processing and verification skills.

The main role of a cashier is to handle customer's transactions so you need to show that you can be trusted with money and are comfortable doing such.

"Handling money is expected to be my primary duty. I have no problem with that responsibility. I've worked as a cashier for three years and have experience counting back change and balancing my cash register. A customer has never had an issue and my register has never come up short."

Since the cashier deals with public and represents the company or the store, customer dealing skills are a must.

Good customer service is the most important aspect of any cashier’s work. Since they work at the front end, creating a good impression of the establishment they are working for is extremely important. On the other hand, proper cash handling and cash balancing are equally important.

I have handled all forms of non cash transactions including credit cards, vouchers, check payments and online amount transfers.

I have handled all forms of non cash transactions including credit cards, vouchers, check payments and online amount transfers.

I am good with both cash handling and customer service. Since these two aspects of a cashier’s work are the most important, I excel in this role.

As a cashier, you will constantly be interacting with customers. It's crucial that you provide quality service and that your description is in sync with how the employer views customer service.

"I would define excellent customer service as doing whatever is necessary to keep the customer happy. Whether it's greeting them with a smile, ensuring they have everything they need, or providing them with assistance. It also means resolving any issues that may arise, no matter who was at fault."

Say that you are responsible, do not mind routine work, and will learn the job quickly. If you had the same position before you can emphasize that you enjoyed it, and can handle the cash counter with a good speed.

Yes. In fact it was part of my duty at my previous workplace. I performed cash and records balancing daily before closing.

It was the annual closing when I had worked only two weeks at my first job. While balancing the cash there was a major discrepancy that just wouldn’t resolve. I solved the problem by conveying it effectively to the management, taking guidance, following instructions and remaining calm. On checking and rechecking several times, I found out the wrong entry. I perform balancing daily ever since.

I was stuck on the interstate due to an accident one-time last year. I was sitting in stand still traffic for 25 minutes. I called my manager right away to let her know I was in stand still traffic, and I notified her that I would be in as soon as possible. I am typically always on time, so she had no concerns with it since it was outside of my control.

Say that you count with such a behavior. Say that you always try your best, and listen attentively to the feedback from the customers. At the same time, however, you would not let any negative remarks to affect you emotionally in work.

I have recently attended a two day workshop on cashiering in which I perfected my credit card payment processing and verification skills.

At Macy’s, a customer got quite antsy when he realized that he did not get the change that he was supposed to. He gave me a $100 bill and I was required to return $20 to him but accidentally gave him $10. He got very upset and asked to see a supervisor. I apologized but did not offer too much of an explanation of my error as I somehow gauged he was too upset to listen to me. I called my supervisor before the situation got out of hand.

An alternative to this interview question would be why do you want this job? When faced with this question, the first thing to remember is that the employer or interviewer is interested in your motivation.

Think back to the time you encountered the position, what convinced you to submit an application? Use that in your answer and remember to add why you think the company is a best fit for you. Employers enjoy a little flattery.

Quite well, actually! I have worked in the retail arena before and can safely say that I am comfortable with most of its demands.

This is a common issue in service industries. When short-staffed, you can face long lines and frustrated customers. In this situation, it's important you recognize the role of politeness and efficiency. If even working at your fastest the lines keep lengthening, you need to tell the employer you would consult with your manager about calling in other workers or asking other employees to take over another register.

It may be tempting to answer this question by emphasizing your ability to handle ever-increasing volumes of customers, but even the world’s fastest cashier needs help now and then. The hiring manager doesn’t want a candidate who insists that he or she can do everything without help, that’s just not realistic.