Broker Agent Interview Questions And Answers

More than 70% is a good indicator that you are at a top office.

Do you offer a graduated commission split that pays me a higher percentage as my production increases?
If so, and say I reach 60%, do I go back to my beginning split at the end of a designated period?
May I have a copy of the commission schedule?

Do you have expansion, move of office, or growth in your immediate plans?

Some brokerages’ associates work together as a team to offer open house hosting opportunities to newer agents in need of buyer leads. See if the company’s agents pull together to provide opportunities like this to newbies.

Even if you have never held a job before, you have skills that could be of use in the real estate industry. Are you good at organization? You will need planning and execution (organization) skills for your appointments and paperwork. Are you skilled at computers and other hardware? That can be a tremendous asset in real estate, as you can rely much information to clients and the office via portable and wireless modems.

What about your business background? Do you have sales, teaching, service or management experience? Any of those are helpful to the real estate business, as you will be teaching your clients about buying and selling, serving their needs, and managing their transaction for them.

What about your personal experience as a homeowner or renter? Can you empathize with people who are first-time homebuyers because of your experiences? What would you do differently? These are important lessons of experience that your future customers will benefit from.

Let's hope the candidate's answer is the city they'll be serving. Agents should be local experts.

This question is meant to see if the agent would be happy at your brokerage.

The interviewee should have a couple of viable reasons of why they'd like to be apart of your team, such as they enjoy the company culture or they believe their skill set would be beneficial to the brokerage. This would be another opportunity for the interviewee to convince you why they'd be a great fit.

Camaraderie with other agents is a plus. You will be expected to bring in your own clients and listings, but there is a lot to learn from those around you.

☛ Announcements
☛ Just listed
☛ Just sold
☛ Just participated in a sale
☛ Door hangers
☛ Free market analysis
☛ Brochure of the company
☛ Company letterhead
☛ Legal size pre-printed shells for my flyers
☛ Letter size, heavy shells for color brochures
☛ Is there a cost to me for this material? If so, how much?
☛ Who pays for the postage? (Bulk and Individual)
☛ Web pages
☛ Prospecting tools

☛ How will you attract new clients to our company?
☛ What are the most effective advertising techniques? Explain how you use social media to promote properties.
☛ Describe how you inspect a property. What are your main points of focus and what do you ask the owner?
☛ When do you identify a purchase closing as successful?
☛ What questions do you ask tenants to identify their needs?
☛ What documents are required to close the deal and who signs them?
☛ Do you use any tools or applications to organize your list of properties?
☛ How do you manage your appointments?
☛ If you had to sell a property in a neighborhood you’ve never been before, what would you do?
☛ When you advertise a bargain, how do you ensure competitors won’t reach to it?
☛ A young couple is looking to buy an apartment. What kind of houses would you suggest to them? How would your approach be different from other cases?
☛ Do you have a network of mortgage lenders and constructors you collaborate with?
☛ What are your obligations as a Real Estate Agent? Are you familiar with industry best practices?

You will need to see for yourself what type of marketing service is provided through the company’s design department, if they have one. Determine how often you intend to use graphic design services for postcards, business cards, online advertising, etc. and get an idea of what the company expects of you and how they provide you with the resources you need to get your marketing handled.

The prospective agent should
1) have a reasonable answer as to why a client was difficult to work with,
2) what steps they took to have a better working relationship and
3) what they learned from the situation.

A good broker will expect you to be able to come up with a business plan and stick to it. He or she will want to know how you plan on acquiring clients and what you plan to do to serve them. Some brokers are putting their new hires on production quotas.

Your business plan should include your costs of doing business as well as your income expectations. This should be based on your schedule for farming (building your personal contacts) and advertising.

Have your sphere of influence ready--friends, relatives, and neighbors. Don't forget tradespeople that you see everyday, such as your drive-through banker, pharmacist, and grocer. These are the people who will begin your farm of contacts, the first people with whom you are likely to sell a home. You should have a plan that outlines how you will contact and stay in touch with these people and encourage them to use your services.

You can't make money without the proper tool set, and the broker will ask you what you have in your bag of tricks. To compete on any level, you should have your own computer, cell phone, productivity and client management software, e-mail program, and a few other basics. Remember that you will be serving clients and communicating with other brokers and salespeople who may have more sophisticated gear than you, so you have to have at least these technologies to compete. Some brokers provide salespeople with some of these things, but the more the broker provides, the less he or she will expect to pay in commission splits.

This takes us back to the culture of the brokerage. Are the managers passionate about coaching? Do they take the time needed to train new agents exceedingly well? Perhaps the company thrives off of already-established agents with training and experience already under their belt, and the new agent training program isn’t everything you need it to be. See if you can sit in on a training session and find out for yourself.

When a company’s overall success and market share is highly competitive with other local companies, you will benefit from stronger corporate support and resources, great brand awareness and a solid professional reputation.

Each state has rules about how many hours of certified continuing education real estate agents need to complete each year. Does the office offer this education to its agents? Who pays for it? Are educational opportunities available beyond what is required?

You may prefer to target market a specific area of homes, only to learn that that particular area is being heavily marketed by other agents. Be sure to make your marketing intentions clear from the very beginning to avoid awkward situations down the road, and to work out a marketing plan with your manager that meets your goals.

For most people entering the profession, the biggest limitation to address is money. Most practitioners will tell you that it could be months before you make a sale. So you should have at least six months' seed money to pay the bills until you sell a home. If you are married and reliant on another's income, your partner and you should be prepared to do without your income for at least that long or longer. In addition, you should be prepared to shoulder the expenses of doing business. If you get a listing, for example, certain advertising may not be covered by your broker and may come out of your pocket, including the sign you stick in the yard. Are you ready for that?

Are you responsible for children or an elder? You will need to provide day and/or after school care just as if you were at an office job. While you can work at home on your own computer, you may find it difficult to be responsible for a family while concentrating on work details. That means that you may only be able to work part-time, and if so, you should plan your income needs accordingly.

Are you poor with math or grammar? These aren't skills that can be improved overnight, but they can be worked on little by little. Your real estate math courses will show you which types of calculations you will need to learn. Practice them over and over in hypothetical situations until you are comfortable. Grammar skills can also be improved, but in the meanwhile, be prepared to use spell-checkers in your e-mail and word processing software, and ask someone to look over your contracts until you feel more confident.

☛ Does the office look like a professional environment?
☛ Who and how are customers and clients greeted?
☛ How many conference rooms are there?
☛ How many research rooms are there? Can you look at them?
☛ How many computers for general use and what software do they have?
☛ Printer situation? High speed/ Color/ Laser?
☛ How are incoming and outgoing faxes handled?
☛ Copiers situation? Cost associated with them?
☛ Other research tools available to help you? What are they?
☛ Do you maintain a training facility? Can I see it?
☛ Do you maintain a computer lab?
☛ Is the general office cramped?
☛ Is there adequate parking? For clients?
☛ What type of desk arrangements are there? What are the specific policies on this?
☛ Are there expansion plans?
☛ Is the heating and air conditioning adequate?
☛ Are there security issues to deal with?

☛ Describe your most challenging project so far. How did you deal with it?
☛ Do you prefer working independently or as part of a group?
☛ Describe a situation where you had to manage a highly demanding client. What did you do to meet their needs?
☛ What resources do you use to stay up-to-date with trends in the real estate market?

☛ Tell me about your training philosophy?
☛ Do you have a New Agent training program? How is it structured?
☛ Can I see the program?
☛ What is the cost of the program?
☛ Who are the instructors and what are their backgrounds?
☛ Where is it held and at what times?
☛ Is fieldwork encouraged during the program?
☛ Is there a follow-up career launch type program to help get started?
☛ Is there a system in place to encourage early accountability?
☛ What Board of Realtors training is available?
☛ What type of ongoing training do you do? Can I see your training calendar?
☛ Is there an office orientation program?
☛ What type of advanced training is available and who teaches it?
☛ Do any courses provide licensing credit?

☛ How does your commission/compensation program work?
☛ Can you take me through a “live” example by the numbers?
☛ What is the office procedure for getting paid on a closing?
☛ Are agents in the office on different plans? Explain them?
☛ What is the initial and ongoing cost of my affiliation with the company?
☛ Can I hire a personal assistant? Can they be licensed? Does the company charge me a fee for the assistant? What commission program does the assistant fall under?
☛ Do you have a profit sharing program with agents? How does it work?
☛ Are their other investment opportunities with the company? How do they work?
☛ What is the policy and cost if I buy or sell real estate personally?

☛ What is the company’s basic philosophy in regard to using technology?
☛ Does the company provide high-speed internet access and at what cost?
☛ Are the printers/computers/machines in the office networked? Can I hook into this network?
☛ Do you provide specific software/ What are the programs?
☛ Do you provide voicemail?
☛ Do you provide e-mail? Is it private?
☛ Do you provide a web site for the agents?
☛ Do you provide any type of computer training?
☛ Do you provide software training?
☛ Does the company have a web site? An Intranet site?
☛ Are their presentations available that are electronic from the company?
☛ Do you encourage using Personal Data (palm pilots) Assistants? How?
☛ Does the company provide marketing templates?
☛ Does the company provide forecasting electronically?
☛ Can I do my accounting electronically?
☛ What type of long-term technology support can the company offer?

☛ Can you give me a brief history of the Company? Who are the owners? Why was it started?
☛ Is the company an independent operation or a franchise?
☛ How many offices do they have and where are they?
☛ History of the current management?
☛ Does the company have a mission statement? Values? Core beliefs?
☛ How many agents work here? How many are new agents? Experienced?
☛ How many agents would bring you to capacity?
☛ What is your typical turnover rate of agents?
☛ What professional designations do your agents hold?
☛ What is the historical record of closed volume this office has done?
☛ What type of market penetration numbers do you have?
☛ What affiliations does the company have?
☛ Does the company own affiliated businesses? Do the agents share in this?