Siebel CRM Question:

1) An event occurs that is similar to a call that is being disconnected. The events are forwarded by the telephony switch that communicates to the middleware server.
2) The events are forwarded by the middleware server and communicates the client business service.
3) The business service of the communications client serves the event and executes any action that is defined in the config data, or forwards the events to business service methods, or Siebel VB or Siebel eScript code.