Conflict Resolution Question:

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Regardless of the type of conflict in question, a key to successful resolution is remaining calm, working to diffuse tension and come up with an equitable solution to the issue at hand. Emphasize your ability to behave rationally, not to let issues escalate and to strive to work with, not against, the individual or situation creating the conflict.
Example: I find that by remaining clam, not raising my voice and not allowing the situation to escalate, I can work rationally and reasonably with the other party to listen to one another, debate the issue and resolve our differences in a mutually-acceptable manner.