Business process outsourcing (BPO) Interview Questions & Answers

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By asking this question the interviewer tries to analyze if the candidate will leave the job for a couple of thousands. Recruiting a candidate costs money to the company so they would like to hire somebody who has some loyalty towards the company. You can answer this question by saying that though you know the attraction of money every job offers but you would first try to analyze the growth opportunities with both the jobs. If your present company can offer you the desired growth with the industry trend, you would not switch. You will discuss the issue with your senior and ask his views on your growth in the present job and if you see that there is a potential to grow in the present job, you will stick otherwise you will politely inform him about your decision to move ahead in life. 42.

Don’t jump at a figure when asked a question about expected salary. Put the ball back in interviewer’s court by asking them, “What does the company offer for a position like this?” If you are the one who has to speak out the figure first, give a range which is not too broad for. e.g. I expect something in mid thirties or something.

Work and pressure are always going to co-exist. It might be the pressure at work or on personal front but you should be able to deal with it. So, the answer to this question should be “Yes” backed up with some example where you worked under pressure.

To answer this question, you need to prepare well in advance. Read through the requirements of the job properly and match the qualities, skills and experience you have with the requirement. Now offer this as a reason for you to be hired.

This question aims to find out your stability and see if you would jump at the first opportunity offered to you. To answer this question, you can just say that, “I intend to stay as long as I’m learning and growing & both of us are happy with the work.”

When you are going for a job interview, go prepared. Try to find out the latest information about the company. When you are asked this question, you can ask interesting questions like the opportunities for you to grow in the company, the expansion plans of the company and the chances for you to grow there. If the company has been in news recently, you can ask questions related to that also.

Working for any company these days means being a team player. So, the obvious answer to this is “Yes”. You may quote some examples where you worked as a team.

Give a reference if you know anyone inside.

Answer to this question shows your level of interest in the job and company. Make it sure that you read about the company before appearing for an interview.

BPOs run on technologies. So, you should be happy to learn them. Say “YES”.

A person in a particular role needs to have some qualities, skills and expertise. Analyse the ones required by the position and offer them as an answer. For e.g. – if it is a support job –offer analytical skills, problem solving skills, patience and communication skills as an answer.

One of the key factors in communication skills and being a good team player lies in your listening skills. If you don’t have them, develop them. Offer above average or good as an answer.

You will be given some general topics to see you communication skills, on the spot thinking capability etc. So, read a lot and be ready to speak on some general topics.

Communication skills play an important role in almost all the jobs you perform. Some need you to communicate internally with your team members, boss or management while others need you to communicate with customers.

Work on you communication skills to rate them as above average.

Working for a BPO mostly means you will be working for clients outside the country with a different time zone which will require you to work in shifts many times and you have to be prepared for this. If you have any health problems which might cause problem while working in shifts, be clear.

Think over this before you appear for the interview. Do not say “Yes” if you mean “No” otherwise you will face problems after you have joined.

This question might be thrown at you unexpectedly to see your reaction. To answer this, you can just say that accommodation will not be a problem, you will manage.

Say “Yes”

The purpose here is to see what you learnt during last assignments, how you used the opportunities to grow etc. Focus you answer on the challenges you faced, solutions you offered and your achievements.

Avoid talking about any bad experiences.

If you are currently working or worked in the past, it is one of the most obvious questions you would face. So, you must go prepared with a good answer for this. The key here is “do not bad mouth your last employer or boss”. Just say that you want to switch for better prospects.

You must understand that it is perfectly normal for any human being to have some weaknesses. What is more important is to identify them and work on them.

So, if you are asked this question in the interview – stay calm and admit that you have weaknesses. There are two ways for you to answer this question now.

a.) Offer a totally un-related weakness. For e.g. “Inspite of using the camera for so many years, I still can’t make out if anything wrong goes with it.”

b.) Offer one of your strengths as a weakness. For e.g. “My friends accuse me of being to picky about the grammar and the words in English but I think it is important to speak a language properly”. If you have applied for a position with a call centre, they would immediately buy this.

To answer this question – analyse the requirements of the position you have applied for and make a list of the qualities a person working in that profile should have. Pick up the qualities you have out of them and offer them as an answer. For e.g. some of the qualities people applying for jobs in call centres are: Patience, fluency in English, good hearing skills, problem solving etc.

This is quite an expected question so you must go prepared with an answer for this question well in advance.

The purpose of this question is to see if you are ambitious and if you will stay with the company for sometime or not. To answer this question you can say, “In three years from now, I see myself at a more responsible position where my company treats me as an asset and hope to grow with this company.”

When you are asked this question – focus your answer mainly on the growth of the industry and the prospects you see for yourself in the industry. You can also keep some facts and figures about the growth of the industry handy which will help you in providing more weight to your statement.

The whole industry and businesses are running successfully due to customers. They provide the money needed to run these industries. A demand or request for a customer can be wrong for sometime but it will always be right for him. So our industry is growing due to customers and the services we provide them that is the reason we need to take special care of customers and hence this line is absolutely true.