Travel Consultant Question: Download Questions PDF
Has such an incident event happened when you incurred a client’s wrath?
Answer:
Yes. There was a time when due to severe weather conditions in the state, 45 flights had been delayed. One client called me, furious that I should have known this would happen since “I am in the business”. I did all I could you explain that it wasn’t really my responsibility if a flight got delayed but the client wasn’t having any of it. It was quite unpleasant.
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