Call Center Team Leader Question:
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Explain me how do you handle a customer who begins to yell at you?
Answer:
The customer is no doubt having trouble with their product, and having to wait on hold for technical assistance can be frustrating. I understand this, and thus I can avoid getting angry because I can sympathise with their frustration. Irate customers are part of life, and a simple apology will usually go a long way toward calming them down.
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