Mostly Asked Computer Help Desk Technician Interview Preparation Guide
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72 Computer Help Desk Technician Questions and Answers:

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Mostly Asked  Computer Help Desk Technician Job Interview Questions and Answers
Mostly Asked Computer Help Desk Technician Job Interview Questions and Answers

1 :: Tell me a difficult situation you have overcome in the workplace?

Conflict resolution, problem solving, communication and coping under pressure are transferable skills desired by many employers At Computer Help Desk Technician.
Answering this question right can help you demonstrate all of these traits.
☛ Use real-life examples from your previous roles that you are comfortable explaining
☛ Choose an example that demonstrates the role you played in resolving the situation clearly
☛ Remain professional at all times – you need to demonstrate that you can keep a cool head and know how to communicate with people

2 :: Tell me about a time when you had to make a decision without all the information you needed. How did you handle it At Computer Help Desk Technician? Why? Were you happy with the outcome?

In many scenarios, you will not have all the information needed. The key is to make the best possible decision based on what you deem to be a sufficient amount of information.

3 :: What do you expect from this job At Computer Help Desk Technician?

Talk about the potential career development, your career aspirations, your work relationships and the learning you'll receive.

4 :: You notice there are too many non productive internal meetings being held, what do you do?

Reach out to your boss and let him know that first you value his leadership and organization but that you are being overwhelmed with the amount of non productive internal meetings.

5 :: What makes you right for this position?

This question can be tricky because you need to show your worth At Computer Help Desk Technician without sounding cocky or arrogant. Research the business ahead of time and become familiar with its mission and values. Take the time to figure out how your personal qualities fit the needs of the business and use that fit to provide your answer.

6 :: Do you have any blind spots?

This question is often meant to trick candidates since acknowledgment of blind spots would indicate they were aware of them. Also, do not disclose bad habits or other personal concerns. Let the interviewer find out about your personal flaws through the course of the interview without directly stating these flaws.

7 :: Where do you see your career in five years At Computer Help Desk Technician?

I would like to retire from this company. I would like to make a difference in the company whether in the company or any other position or area of the company At Computer Help Desk Technician.

8 :: Why do you think you'll do well at this job?

Provide several reasons including skills, experience and interest. If you can show how you've been successful in a similar career field or job position that will go along way to helping the interviewer believe you'll also be successful at this new job.

9 :: Top 13 Situational Interview Questions At Computer Help Desk Technician:

Situational interviews At Computer Help Desk Technician are similar to behavioral interview questions - but they are focused on the future, and ask hypothetical questions, whereas behavioral interview questions look at the past.

The advantage is that employers can put all candidates in the same hypothetical situations, and compare their answers.


1. What would you do if you made a strong recommendation in a meeting, but your colleagues decided against it?

2. How you would handle it if your team resisted a new idea or policy you introduced?

3. How would you handle it if the priorities for a project you were working on were suddenly changed?

4. What would you do if the work of an employee you managed didn't meet expectations?

5. What would you do if an important task was not up to standard, but the deadline to complete it had passed?

6. What steps would you take to make an important decision on the job At Computer Help Desk Technician?

7. How would you handle a colleague you were unable to form a positive relationship with?

8. What would you do if you disagreed with the way a manager wanted you to handle a problem?

9. What would you do if you were assigned to work with a difficult client At Computer Help Desk Technician?

10. What would you do if you worked hard on a solution to a problem, and your solution was criticized by your team?

11. How would you handle working closely with a colleague who was very different from you?

12. You're working on a key project that you can't complete, because you're waiting on work from a colleague. What do you do?

13. You realize that an early mistake in a project is going to put you behind deadline. What do you do?

10 :: What is more important to you money or success?

First ask yourself that question before the interview - what are your priorities? Are money and success actual one in the same goal for you? If not, what's more important based on how do you define success?

11 :: What critical component of this position At Computer Help Desk Technician makes the work challenging?

Heading information: This should include job title, pay grade or range, reporting relationship (by position, not individual), hours or shifts, and the likelihood of overtime or weekend work.
Summary objective of the job: List the general responsibilities and descriptions of key tasks and their purpose, relationships with customers, coworkers, and others, and the results expected of incumbent employees.
Qualifications: State the education, experience, training, and technical skills necessary for entry into this job.
Special demands: This should include any extraordinary conditions applicable to the job At Computer Help Desk Technician (for example, heavy lifting, exposure to temperature extremes, prolonged standing, or travel).
Job duties and responsibilities: Only two features of job responsibility are important: identifying tasks that comprise about 90 to 95 percent of the work done and listing tasks in order of the time consumed (or, sometimes, in order of importance).

12 :: Do you consider yourself successful?

You should always answer yes to this question. Briefly explain why without going on and on. If you communicate that you're more successful than you really are you may come off as arrogant or unrealistic. A goof explanation is that you have set professional goals and that you have met some of these goals and are on track to meet more in the near future.

13 :: How do you rate yourself in computer skills? Please describe the programs and software that you can use well?

Ideally you want to able to type quickly, have the ability to effectively use Microsoft Office, and more importantly be able to quickly adapt to computer / technology skills. More and more it's become an integral part of work. If the job doesn't require technology skills - then this question shouldn't be asked!

14 :: Why are you interested in working At Computer Help Desk Technician for [insert company name here]?

Bad Answer: They don't have a good reason, or provide a generic answer, "I think it represents a great opportunity."

Good answer: One that shows they've done research on the company, and are truly excited about specific things they can do at the job. This not only shows enthusiasm for the work and basic preparation skills, gives you clues about the cultural fit.

15 :: How long do you want to work for us if we hire you?

Here being specific is probably not the best approach. You may consider responding, “I hope a very long time.” Or “As long as we're both happy with my performance.”

16 :: Tell me about yourself?

There are some questions that your potential employer aren’t allowed to ask (but trust me, they probably want to). For instance, they shouldn’t really ask about your family or how far away you live from your potential place of employment. If you can find a way to answer these questions anyway (with the answers they want to hear), that will give them a little added info to help them make the (right) decision!

17 :: What do you consider ethical spending on an expense account?

It depends on the role - but the better way to answer this is to ask the interviewer what their expectations are with regards to what the role can expense and then simply state that you'll stay within those parameters

18 :: How do you propose to compensate for your lack of experience?

The first thing you should do is discuss experience you have the interviewer is unfamiliar with. Once that is detailed, tell the person conducting the interview that you are able to learn new tasks and information in a reasonable period of time and possess a strong work ethic. However, only state this if you can live up to these expectations.

19 :: What are your greatest professional strengths At Computer Help Desk Technician?

When answering this question, we recommends being accurate (share your true strengths, not those you think the interviewer wants to hear); relevant (choose your strengths that are most targeted to this particular position At Computer Help Desk Technician); and specific (for example, instead of “people skills,” choose “persuasive communication” or “relationship building”). Then, follow up with an example of how you've demonstrated these traits in a professional setting.

20 :: When were you most satisfied in your job At Computer Help Desk Technician?

I'm a people person. I was always happiest and most satisfied when I was interacting with community residents, making sure I was able to meet their needs and giving them the best possible comfort in a tough situation. It was my favorite part of the job, and it showed. Part of the reason I'm interested in this job is that I know I'd have even more interaction with the public, on an even more critical level.

21 :: Describe some problems you encountered in your most recent position At Computer Help Desk Technician and how you resolved them?

Discuss your work experiences. The key is to show you're calm under pressure and can handle sensitive situations with a clear train of thought.

22 :: If you could do it all over again, how would you plan your academic studies differently?

Whatever you do, just don't act bitter. A lot of times we wish we could change the past, but focus on the positive reasons and results of the decisions you already made.

23 :: How do you adapt to new working environments At Computer Help Desk Technician?

It's important that you demonstrate that you can adapt to changing environments quickly. You want to stress that you can manage change. The one thing in life that is constant after all, is change.

24 :: Why was there a gap in your employment At Computer Help Desk Technician?

If you were unemployed for a period of time, be direct and to the point about what you’ve been up to (and hopefully, that’s a litany of impressive volunteer and other mind-enriching activities, like blogging or taking classes). Then, steer the conversation toward how you will do the job and contribute to the organization: “I decided to take a break at the time, but today I’m ready to contribute to this organization in the following ways.”

25 :: What are ideas or initiatives you've led and what was the outcome?

Describe your most unique ideas and initiatives that had the best results for the company. Make sure you highlight your creativity, your results, your diligence and your ability to execute.

26 :: Have you ever mentored anyone before? If yes, describe the situation?

Describe a time where you've helped someone else. Mentor ships can be informal so as you've helped someone over a period of time that can certainly count. The key is to highlight how you utilized certain skills/attributes like coaching, teaching, patience, communication skills, and so forth to mentor that person.

28 :: How meticulous are you with details?

Being detailed is important for many types of job roles. Typically you want to highlight how you've done that in previous roles. Example: "Being meticulous is important to me. In my last job, I had to count the money in the register as a cashier to make sure it matched to the receipts down to the last penny." This was to ensure there wasn't any "wrongdoing" at the company by any of the cashiers and I was always accurate in my reports.

29 :: How do you continue learning on a daily basis? Why is continuous improvement necessary At Computer Help Desk Technician?

You can learn on the job, through books and magazines, through social networks, blogs, seminars, mentors and so on. Continuous improvement is important because the one thing in life that is constant is change. And you have to continue to push yourself day in and day out to be the best.

30 :: In what areas do you think you will need guidance?

Think about what you need to learn going into the job. Skill sets, industry knowledge, relationship building, team dynamics. Which areas are ones you're lacking?
Computer Help Desk Technician Interview Questions and Answers
72 Computer Help Desk Technician Interview Questions and Answers