Day Care Manager Question:
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Tell me in this position, you may find yourself dealing with conflicting demands from patients, their families and health care providers. How do you handle situations like this?
Answer:
As a patient care coordinator, I know I need to juggle multiple responsibilities to multiple parties, and sometimes they may clash. The best way to resolve this is to determine the point of contention and understand the reasoning each person has. I consult with each and make an informed decision about what is best for the patient’s care while maintaining empathy and patience in all my interactions.
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