Itil v3 Question: Download Questions PDF
How would you rate your communication and interpersonal skills for this job In Itil v3?
Answer:
These are important for support workers. But they differ from the communication skills of a CEO or a desktop support technician. Communication must be adapted to the special ways and needs of the clients. Workers must be able to not only understand and help their clients, but must project empathy and be a warm, humane presence in their lives.
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