Loan Officer Question:

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The Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction, economic and accounting principles and practices, the financial markets, banking and the analysis and reporting of financial data, the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar, arithmetic, algebra, geometry, calculus, statistics, and their applications, principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.