Systems Support Manager (MIS) Interview Questions And Answers

A bad worker may blame their tools, but a good worker knows when to thank them. IT departments invest a huge amount of money and time into sourcing and implementing the technology and tools their IT staff will use. It is essential to ensure staff recognize the potential of those tools and use them in such a way that enables them to be the best IT professional they can be.

Providing a great IT service means having a strong understanding of the support tools available; service desk, self-service, remote support, IM, release management and CMDB are all good examples of tools an IT support worker has at their disposal to make their job quicker and easier. However, how often have you found IT staff taking the long way round through lack of understanding or knowledge? Finding a candidate who knows their tools and how to leverage those tools to provide better services is key. By asking this question you are not looking for brand names or software suites, but more for the knowledge of what is possible and how engaged that person is with today's technology and what value it creates for them and their customer.

This is a little bit of a trick question, in that there is no right answer. An enthusiastic and engaged IT professional should want a good balance of both of these things. Giving technical people the opportunity to express their technical interests in a non-distracting environment is essential to feeding their curiosity and motivation. At the same time you want to uncover how this person benchmarks their technical skills against their confidence and willingness in helping people and building up relationships with their customers.

► Have you planned and implemented additions and significant modifications to your company's IT infrastructure? Describe your contribution.
► Tell us about any procedures you have implemented to improve network security or in other areas.
► Describe the maintenance and administration routines you utilized to ensure effective corporate VOIP/WAN/IT network performance.
► Have you upgraded the company's telephone or email system to a VOIP or unified messaging system? Describe the process and the factors you considered in choosing the new systems.

(a) Stochastic Model

The Abstract Decision Model, in which at least one of the variables is uncertain and must be described by some probability function is Stochastic Model.

E. None of the above

(a) It is useful for routine / repetitive operational process

Common Executive Information System Characteristic is not useful for routine / repetitive operational process.

Emotional intelligence quota is fast becoming one of the most vital measures of suitability for a customer facing/service role. With IT technicians coming face -to-face with 50+ challenges a day, you want the staff to be motivated by the solutions they provide. That motivation will most likely come from working off the energy by meeting a troubled and challenged customer, then taking them on the journey of listening, understanding, exploration and resolution. By using this question, you will be able to quickly uncover whether this person has a deep enough understanding of their own soft skills and how to apply them in your IT team.

A. prompt

A skilled IT services professional will be fine tuned to see the full scope of a customer experience and comprehend all the external factors outside their own interaction with the customer, which affects the customer's experience and overall perception of IT. This question is designed to help gauge how well the candidate can open their eyes and mind to see the bigger picture of your IT services. Ideally you want people in your team that can quickly see beyond the single interaction of a phone call or email to the service desk; using the story behind the request and foreseeing all the possible consequences to the business as a result of their own next actions.

B. structured

IT projects are [in]famous for going off course. Impossible deadlines, lack of resources, miss-management… the list is endless. IT is also often guilty of sweeping these mistakes under the carpet and you need to decide whether you will hire people who will continue to allow that to happen or call out these detours before they go too far. This question will both prompt the candidate to consider whether they have ever really stood up against what they think is 'bad IT' in the past, and also whether they would do so in the future. Beyond calling out possible problems, you also want to assess their ability to take ownership and seeing the resolution out, as just pointing out faults and expecting others to deal with them can often be more hindrance than help.

C. both (a) and (b)

A. they should have computer expertise

A. ES

D. All of the above

D. All of the above

C. plan

A. stock

B. means of measuring system-development time spent on the project

D. depositing payments to bank customers

► Describe your methods used to build and maintain subcontractor and vendors relationships and to manage the purchase of hardware and software products.
► Have you developed a disaster recovery/alternative plan to ensure continuous availability of computer systems throughout the Corporation?
► Have you developed an IT security policy?
► Describe the hands-on support and training program you used to ensure cross company utilization of computing infrastructure.
► Have you been responsible for the budget of the IT systems of the company? Tell us how you monitored costs, business plan and cash flow.

► Would you rather write a report or give it verbally?
► What has been your most successful experience in speech making?
► What do you believe are your key strengths?
► Tell me about a time when you successfully handled a situation?
► Time when you made a suggestion to improve the work.

► Describe a situation in which you were involved with one of the following: troubleshooting procedure, system backup and failure recovery.
► What IT tracking software have you used to monitor/maintain remote systems?
► Have you interacted with customers or internal clients on a daily basis? What level of help desk support have you provided to resolve IT-related issues?

► What do you like and dislike about the job we are discussing?
► Tell me about how you worked effectively under pressure.
► What kind of events cause you stress on the job?
► Has anything ever irritated you about people you've worked with?
► What steps do you follow to study a problem before making a decision?

Try to avoid specific classifications, whatever it may be.
Have some good ones handy to mention. Be clear in understanding the responses.

☛ What do you feel is the best educational preparation for this career?
☛ How well did your college experience prepare you for this job?
☛ What has been your biggest professional disappointment?
☛ Do you prefer to work in a small, medium or large company?
☛ Who was your favorite manager and why?

Study the specific job duties of the position desired. Have some good ones handy to mention.
Always focus on the positive reason such you were seeking the opportunity to expand your career opportunities.