Customer Support Representative Interview Questions And Answers

My verbal and written communication skills along with my friendly nature and inborn ability to convince others are my key assets. I also possess excellent telephone etiquette and a customer service-oriented mindset.

Yes I am familiar with electronic and manual billing systems and customer account software.

What they're looking for: A candidate who has done their research.

How to answer: Know everything there is to know about the company's product offering. The steeper your learning curve with the organization's products and services, the less likely it is that the employer hires you. Show that you can step in and do a great job by trying the company's products and sharing your personal experiences.

Call center is a service desk, where a large volume of calls are handled by the customer associate in order to render services to the client.

The key features for customer service executive are-

☛ Professionalism
☛ Politeness
☛ Friendly
☛ Courteous
☛ Helpful

To handle a pressure situation, I always try to keep the focus on work and avoid frustration.

Call centers always look for an employee with good communication skills, and you can rate yourself near 8-9 out of 10.

Any work in an organization requires a team work. So, answer to this question should be always positive.

Answering phone calls, resolving customer’s complaints, dealing with mismanaged payments, providing customers with relevant information and assisting them in decision making.

My communication skills are definitely ten out of ten! I have always been able to interact with other people to easily deliver my point while understanding their needs.

Empathy, respect, communication, convincing power and cultural sensitivity.

Any business depends upon the quality of the service offered to the customer. To do so, you need to understand the customer’s need and their problems. You have to think from their point of view and try to meet their demands and requirements. This is what “ Customer Satisfaction” is.

☛ By phone
☛ Public relationship
☛ Face to face

A call center is all about providing quality service to customer. If you are good at handling customer well and offering a good service then you can be successful in call center.

Good listening skill, problem-solving, concentration, and patience are some key features that make a perfect customer associate.

You should do your research prior to the interview. Look into background history of the company, this will help you stick out. Learn about main people, have they been in the news lately? The interviewer doesn’t expect you to know dates and certain people, but showing that you have enough interest to research the company is a positive impression.

Of course! I have been highly commended by my previous employers for my telephonic sales skills. While at the Zeus Corporation, I developed a reference list of prospective potential clients and sold the newly launched package on phone by making calls and explaining the product details demonstrating excellent work ethic and remarkable persuasive skills and exceeding the sales target.

I will genuinely apologize and show a friendly attitude. Afterwards, I will elaborate the steps involved in the service to explain delay reason positively.

My job at my previous place of work was to up-sell the company’s products and I am proud to say that I managed my targets by a 100%!

While I was working at Fargo Wells, a customer became very angry since his credit card was not working. It was a data delay problem in the system and the customer’s frustration was genuine. I apologized for the embarrassment caused due to credit card malfunctioning and offered them a seat and a drink while I worked on the complain as quickly as possible. I kept up a light conversation with the customer and by the time he left, he was happy and satisfied by the service.

What they're looking for: A candidate who not only has experience in customer service, but someone who can speak positively about their past experiences.

How to answer: Be prepared to give a brief history of your work experience and how it pertains to customer service. Even if your official job title didn't contain the phrase "Customer Service Representative," know how your prior duties would pertain to a customer service type of role.

What they're looking for: A candidate who fits within the organization's current structure.

How to answer: Do your research before the interview to learn how the organization has structured their customer service department. Either call in to the company's main line to go through the process as a customer, or submit a support ticket online. Ask the customer service rep on the line how the organization is structured, and be candid that you'll be interviewing for a job at the company, and just want to learn. Not only will you learn about the company, but you might make a friend on the inside as well who can sing your praises.

This question needs to be carefully answered as it is your opportunity to stick out from the rest of the applicants. You should focus on skills that you have, including those not yet mentioned. Simply responding “because I’m really good” or “I really need a job” isn’t going to work. You shouldn’t assume the skills of other applicants or their strengths, focus on yourself. Tell the interviewer why you are a good fit for the position, what makes you a good employee, and what you can provide the company. Keep it brief while highlighting achievements.

This is another question looking towards job commitment. Some people go through jobs like socks because they don’t have a life plan, and your answer can show insight into this. It can also be used for finding out if you are the type that sets goals at all in life, because those that make long-term goals are usually more reliable. Also, your goals can provide insight on your personality too.

You should respond with an answer that shows progression in your career is on track with your route in the company. It’s important to do your research on company prospects, this way you understand what to expect and if it’s in your long-term goal. Interviewers don’t want to set you on a path that won’t provide the results you want, resulting in you resigning.

This question is an opportunity for you to showcase your talent and skill. You can convince the interviewer by bringing to their attention your talent you got and depict how perfect you are for that job. Also, you can mention some innovative ideas or concept that can help increase the organization profitability and credibility.

You can answer this question by saying that my past experience, my education and my personality actually fits the job. I am a hard-working guy and a quick learner. Also, I like the concept or idea that the company is working on and that is what exactly I was looking for.