Customer Service Manager Question:

► How would you handle negative feedback from a client?
► How would you handle a situation where a customer has asked for some service or product that is in violation of the company's policies and is against the better interests of the company?
► What would be the most important service skill that you would need to have in your day to day business?
► How would you initiate contact with the clients and customers?
► What would you do if you had to turn down a request from a valued customer?
► A customer is repeatedly using abusive language, but he has a valid point; what would you do?
► If you have to change any current activities in the company, how would go about doing it?
► Do you have any computer or technical knowledge?
► Do you have the necessary technical know-how for information and data transferring?
► Describe any intimidating situation you experienced in your previous job; did you handle it?
► Describe any unpleasant situation that your colleague was in. Did you intervene? What did you do?