Customer Relationship Officer Question:

☛ How would you handle negative feedback from a client?
☛ How would you handle a situation where a customer has asked for some service or product that is in violation of the company’s policies and is against the better interests of the company?
☛ What would be the most important service skill that you would need to have in your day to day business?
☛ How would you initiate contact with the clients and customers?
☛ What would you do if you had to turn down a request from a valued customer?
☛ A customer is repeatedly using abusive language, but he has a valid point; what would you do?
☛ If you have to change any current activities in the company, how would go about doing it?
☛ Do you have any computer or technical knowledge?
☛ Do you have the necessary technical know-how for information and data transferring?
☛ Describe any intimidating situation you experienced in your previous job; did you handle it?
☛ Describe any unpleasant situation that your colleague was in. Did you intervene? What did you do?