Customer Support Executive Question:

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Tell me why do you love customer service?

Customer Support Executive Interview Question
Customer Support Executive Interview Question

Answer:

Relatively easy one to start off, but to be great at customer service, a person really has to love it. Otherwise, irate and impatient customers are going to grind on them, and they are going to burn out.

Ideally, when you ask a candidate this question, their should eyes’ light up and they’ll clearly demonstrate some passion in their answer. Hopefully, the reason is they give is they legitimately like helping people, and are thrilled to do it every day.

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Explain me a time when you dealt with a difficult customer. How did you handle the situation?Tell us have you ever had conflict with your team leader or manager?