Customer Relationship Officer Question:

☛ If you’re contacting a new client for the first time, what information do you need prior to your communication?
☛ We are launching a new product next month. When would you send a newsletter to our customers to inform them about its features? Would you send the newsletter to all customers or select the ones who are more likely to use the product? Why?
☛ A small client requests new features in a short time. How would you respond to this request?
☛ A long-term customer complains to you about product prices and is about to end your business relationship. What measures would you take to retain them?
☛ A customer is willing to immediately pay double as much if you implement specific product features. You know that these features won’t be helpful for them in the long-term, but your revenues will increase significantly. How would you handle this situation?