Customer Service Manager Question:
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Explain me about the cost efficiencies you introduced in your last job?
Answer:
Discuss how you identified the opportunity for cost saving and how you implemented appropriate measures to improve operational efficiency. Examples include:
► cross training employees to handle different functions
► scheduling employees according to call and query volumes
► introducing new technologies
► providing information via an interactive website or other digital channel
► cross training employees to handle different functions
► scheduling employees according to call and query volumes
► introducing new technologies
► providing information via an interactive website or other digital channel
Download Customer Service Manager Interview Questions And Answers
PDF
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