Field Service Technician Interview Preparation Guide
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Field Service Technician related Frequently Asked Questions by expert members with job experience as Field Service Technician. These questions and answers will help you strengthen your technical skills, prepare for the new job interview and quickly revise your concepts

49 Field Service Technician Questions and Answers:

1 :: Tell us why Should You Have General Hardware Understanding?

This is a fairly large topic but the essentials to know is understand the power supply wattage's and voltages:

☛ Have an understanding of motherboard and CPU socket types.
☛ Understand different RAM types and speeds.
☛ Understand motherboard slot types (AGP, PCI, PCI-E etc..)
☛ Understand hard drive types such as IDE and SATA and understand hard drive jumpers and their configurations.
With these skills, you need to be able to assemble a computer. I am not just talking about putting one together, but building a good one by knowing their part speeds, compatibility and possible bottlenecks.

2 :: Tell me what Experience Does A Computer Technician Need?

Experience in computer repair and networking is a common requirement for a computer technician. Repairing a computer or small network typically involves substantial troubleshooting skill, and many employers seek a balance of academic study with experience in curing computer ailments.

3 :: Why are you leaving last job as Field Service Technician?

Although this would seem like a simple question, it can easily become tricky. You shouldn’t mention salary being a factor at this point. If you’re currently employed, your response can focus on developing and expanding your career and even yourself. If you’re current employer is downsizing, remain positive and brief. If your employer fired you, prepare a solid reason. Under no circumstance should you discuss any drama or negativity, always remain positive.

4 :: Tell me do you like to work alone or as part of a team?

This is kind of a trick question. If you say you prefer to work alone, then you may come across as a loner. If you say you prefer to work as part of a team, then you might come across as incapable of working on things independently.

So the safe bet here is to say both, even though that may feel like a cop-out. Express that you’re happy to dive into team projects, but you also like to work on aspects of projects alone to get things done quickly. The ideal employee in almost every tech company is one who can work well with others while also being able to take on projects solo without handholding.

5 :: Tell me how do your long-term career goals involve earning this human resources technician position?

I’ve told you that my work history is mostly in accounting. Earning this human resources technician position would be a step into a new field. I intend to make this transition permanently, and I hope to be able to maintain this position for at least five years. I believe that my future is in human resources, so earning this position would be a big step for me. Additionally, I’ve told you that I have experience in leadership. I do intend to pursue managerial positions while I am working in the human resources department. I can confidently say that I will be with this company for a long time.

6 :: Tell me what kind of experience do you have with XYZ language?

If you’re applying for a development or design job, you’ll almost certainly be asked how familiar you are with a particular programming language. Unless you’re applying for a senior developer position, you don’t necessarily have to be an expert at the particular language in most cases to get hired.

What you do need to show is that you’re very comfortable with it, and that you’re happy to dive in to learn what you don’t know. It’s more important that you show that you’re familiar with coding on a conceptual level, and have good problem-solving abilities. But just because you’ve worked more with Rails than Python doesn’t mean you can’t get a junior developer job if you show that you can quickly figure out problems and how to solve them.

7 :: Tell me what are your weaknesses as Field Service Technician?

As Randle has mentioned here before, whatever you do, please don’t answer this one with “I’m a perfectionist” or anything else along those lines. Sure, it might be true, but it’s also so commonly heard that it‘s completely unoriginal, and in fact, it’s more of a strength than a real weakness. Rephrasing it as “paying attention to detail and wanting to get things right” doesn’t sound like much of a weakness, does it?

8 :: Tell me what Are The Qualities Of A Computer Technician?

To become a computer service and repair technician, you will need:

☛ A thorough knowledge of operating systems, hardware and commonly used software.
☛ Good communication and customer service skills.
☛ Excellent problem-solving skills.
☛ A patient and organised approach.
☛ The ability to meet deadlines.
☛ A willingness to keep up to date with IT developments.
☛ An awareness of electrical safety issues.

9 :: Tell me what Are The Equipment Does A Computer Technician Need To Perform His/her Job?

Many tools are needed to perform this job. A computer technician will typically need an anti-static wrist strap, power supply tester, cable crimping tool, cable tester and a variety of screwdrivers. There are several software-based troubleshooting tools offered in this field which may require a subscription for professional use. Storage devices such as an external hard drive or large USB drives often prove invaluable. Other tools may be required within specific positions and they may be listed in the job notice.

10 :: As you know analysis is a huge part of this position. Have previous positions prepared you for this requirement?

I have experience in the accounting department. My responsibilities while holding this position included risk analysis and making decisions based on the numbers we had. Obviously, the analysis we had to do in accounting was much more mathematically based than the employee performance analysis of the human resources department, but I extensively developed this skill and can confidently say that I am prepared to apply it in a new context. I am excited to shift my focus and expand this skill even further.