Answer:
★ Be familiar with the software development process
★ Be able to maintain enthusiasm of their team and promote a positive atmosphere, despite what is a somewhat 'negative' process (e.g., looking for or preventing problems)
★ Be able to promote teamwork to increase productivity
★ Be able to promote cooperation between software, test, and QA engineers
★ Have the diplomatic skills needed to promote improvements in QA processes
★ Be able to maintain enthusiasm of their team and promote a positive atmosphere, despite what is a somewhat 'negative' process (e.g., looking for or preventing problems)
★ Be able to promote teamwork to increase productivity
★ Be able to promote cooperation between software, test, and QA engineers
★ Have the diplomatic skills needed to promote improvements in QA processes
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