Business process outsourcing (BPO) Question:
What is non-voice based BPOs?
Answer:
Non-voice based BPOs are the BPOs which perform the outsourced work for their clients but do not need to interact with the client’s customers. The focus here is on “utilizing knowledge” rather than the “voice”.
BPOs like those performing procurement services or payroll activities or data entry / data processing jobs etc. fall in this category.
BPOs like those performing procurement services or payroll activities or data entry / data processing jobs etc. fall in this category.
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