COO Question:

I’ve always loved the health care industry, but my interest in nursing really started when I volunteered at a neighborhood clinic. I knew our department capabilities were amazing but that the staff could practice better patient care. So I worked with management to come up with a strategy that increased our patient satisfaction rates by 25% in a year. It was great to be able to contribute positively to an industry I feel so passionate about, and to help promote a clinic I really believed in.