Help Desk Specialist Question: Download Help Desk Specialist PDF

Tell me what type of customer contact do you like best – in-person or over the telephone?

I do not have preferences, to be honest. I am equally good at handling customer contact both ways.

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Explain me about a time you dealt with a frustrated customer. What was the issue, and how did you handle it?	Tell me some of the task that you had performed in your previous company?