Customer Support Specialist Question:
Tell me how to deal with the customer having language barrier?
Answer:
To deal with customer having language barrier,
☛ Install translation aids on customer service workstations
☛ Offer chat, e-mail or customer support options in their native language if possible on top of the phone calls
☛ Hire additional personnel with the language skills needed to work with this customer segment
☛ Enroll language barrier procedures that can be used when handling foreign customer calls
☛ Install translation aids on customer service workstations
☛ Offer chat, e-mail or customer support options in their native language if possible on top of the phone calls
☛ Hire additional personnel with the language skills needed to work with this customer segment
☛ Enroll language barrier procedures that can be used when handling foreign customer calls
Previous Question | Next Question |
Explain me how one can improve customer interactions? | Explain me how would you handle an angry client? |