Field Service Technician Question:
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Operational and Situational Field Service Technician Job Interview Questions:
Answer:
☛ A customer problem is taking you longer than expected and you’re running late for your next appointment. What do you do?
☛ How do you prepare yourself before meeting a client on-site? What equipment do you usually take with you?
☛ You are dealing with a customer problem, you’ve tried different ways but nothing seems to work. What’s your next step?
☛ You are asked to fix a printer. All you know is that when the customer tries to print, there’s an ‘error’ notification. What additional questions would you ask to better identify the problem?
☛ Are you familiar with our products? Can you think of some of our common customer queries?
☛ How do keep record of your work? Do you use any tools or systems to help you organize and file the cases you have handled?
☛ How do you prepare yourself before meeting a client on-site? What equipment do you usually take with you?
☛ You are dealing with a customer problem, you’ve tried different ways but nothing seems to work. What’s your next step?
☛ You are asked to fix a printer. All you know is that when the customer tries to print, there’s an ‘error’ notification. What additional questions would you ask to better identify the problem?
☛ Are you familiar with our products? Can you think of some of our common customer queries?
☛ How do keep record of your work? Do you use any tools or systems to help you organize and file the cases you have handled?
Download Field Service Technician Interview Questions And Answers
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