Social Media Marketing Executive Question:

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Have they ever had to handle a social media/online reputation crisis?

SMM Executive Interview Question
SMM Executive Interview Question

Answer:

Ask them to define what that means to them and what steps they would take to resolve a situation.

If the company doesn’t have a “best practices” protocol in place, it’s time to get one. This would be included in your Social Media Policy and should emulate your current conflict resolution process.

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