Marketing & Online Customer Support Question: Download Marketing & Online Customer Support PDF
Explain me what would you do if a frustrated customer complained about a widely known problem with the company’s product?
Answer:
How a candidate handles a customer pointing out a well-known problem with a product or service can reveal their level of empathy and ability to communicate clearly and respectfully with an unsatisfied customer.
What to look for in an answer:
☛ Empathy
☛ Patience
☛ Problem-solving skills
I would apologize, tell them I completely understand how they feel and assure the customer that my team is currently working to fix the problem. I would also give them a timeline for a solution and make sure they felt valued by thanking them for their feedback.
What to look for in an answer:
☛ Empathy
☛ Patience
☛ Problem-solving skills
I would apologize, tell them I completely understand how they feel and assure the customer that my team is currently working to fix the problem. I would also give them a timeline for a solution and make sure they felt valued by thanking them for their feedback.
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